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By using this Website, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the sites p-a-c-t.com or training.p-a-c-t.com (hereinafter known as “P-A-C-T” or “us” or “our” or “we”) reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of this Website following the posting of changes to these terms will mean you accept those changes.

You are prohibited from violating or attempting to violate these terms, including, without limitation, (a) accessing data not intended for your use or logging onto a server or an account which you are not authorised to access; (b) permitting or suffering any third party to access the website using your logon details; (c) utlising any element or component of P-A-C-T for any kind of commercial use without prior authorisation from us. Any perceived breach of either (a), (b) or (c) above shall entitle us to suspend or terminate your account at our sole option without entitling you to compensation, and without prejudice to our right to pursue any of our additional rights or remedies against you on both a civil and a criminal basis.

APPLICABILITY

1. By accessing this Website, You have agreed to be bound by the terms and conditions as set out below.

GOVERNING LAW

2. You agree that in the event of any dispute of any nature that may arise between you and us, these terms and conditions shall be governed by and construed exclusively in accordance with the law of England and Wales and shall be subject to the exclusive jurisdiction of the English courts.

DISCLAIMER

3. You understand and accept that to the fullest possible extent permitted in law, we accept no responsibility for any loss or damage or injury caused to you or your hardware or software whether we cause such loss or injury directly or indirectly. The content of this Website is provided “as is” and without warranties of any kind either express or implied. We do not warrant that the functions contained in the content will be uninterrupted or error-free, that defects will be corrected, or that this Website is free from viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of the content on this Website or learning courses in terms of their fitness for any particular purpose, correctness, accuracy, reliability or otherwise. This Website’s content and content are provided solely for information purposes and do not constitute any form of encouragement for you to engage in hazardous activities.

REFERENCE

 4. Any reference made by this Website to any specific commercial product, process, or service (or provider of such product, process or service) by trade name, trademark, hyperlink, or otherwise, does not constitute or imply an endorsement or recommendation on our part. Content on this Website may be provided by third parties and users. Any opinions, advice, statements, services, offers or other information expressed or made available by third parties, including information providers, users or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect our views.

COPYRIGHT AND PLAGIARISM

5. You acknowledge and will respect all such copyright and other intellectual property rights we own or may own in the look and feel of the Website and its contents including any interactive presentation, PDF, learning courses, interactive course modules, video content, sounds, music, text, graphics, data, stills, photographs and moving images. Such intellectual property rights shall include all registered and unregistered intellectual property rights of any type or nature including trademarks and community marks. You further agree that you will not infringe our copyright by any method or manner now known or as may exist in the future. The P-A-C-T website, learning courses and accompanying learning resources, both physical and digital and all photographs, drawings, depictions, layouts, artistic works and derivative works disseminated by us in whatever medium (“The Copyright Works”) are also protected by copyright pursuant to UK and European copyright laws, international conventions and other copyright laws and are owned or controlled by us. You agree to abide by any and all additional copyright notices, information, or restrictions contained in any part of this Website and in any of The Copyright Works. Unauthorised copying or storing or resale of any part of this Website, or learning courses and learning resources, or any derivative work is expressly prohibited without our prior written consent or the permission or the copyright holder as identified on this Website. We grant you a personal, non-transferable and non-exclusive right and licence to use the content material provided that you do not (and do not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble, decompile or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any rights. You agree not to modify the content material in any manner or form, or to use modified versions of the material, including (without limitation) for the purpose of obtaining unauthorised access to the Website’s services. You agree not to access the Website or its services by any means other than through the interface that we provide.

REGISTRATION

6. You must provide accurate and complete information upon registration. It is your responsibility to ensure that such information is up to date, and we accept no liability in the case of out-of-date information. You must not divulge your password to anyone, and you accept full responsibility for all activity that occurs under youraccount. You agree to notify us immediately of any unauthorised use of your password or account. Each registration is for one user only and any use of your account by a third party is strictly prohibited and may
result in termination of your subscription. If you have reason to believe that the security of your account has been affected, you agree to notify us of such immediately.

FEES AND PAYMENT 

7. Certain features of this Website and learning courses are available only through the purchase of the appropriate access subscription  (“Fee-Based Services”). If you use a Fee-Based Service you agree to pay, using a valid credit card or debit card or charge card which we accept, the annual subscription charges set forth on this Website and any other charges incurred on your account in order to access Fee-Based Services. We reserve the right to change the fees or applicable charges and to institute new charges at any time, upon thirty (30) days prior notice to you (which may be sent by email).

We will automatically charge your account for the renewal of your subscription unless cancelled by you by e-mail at least four weeks prior to the annual renewal date AND your cancellation is confirmed by us by e-mail. The renewal charge will be the current published rates for the term of your subscription.

In the event that you purchase fee based services from us and we do not receive payment from you, we reserve the right to terminate your access to the Fee-Based Services. In the event you cancel the service, we will not refund any fees already paid by you. If you breach any of the Conditions of this agreement we reserve the right to cancel your access and to terminate your access to the Fee-Based Services. If you believe we have invoiced you incorrectly, you must contact us no later than 30 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. E-mail enquiries and cancellation requests should be directed to our Customer Services department at hello@p-a-c-t.com

8. In the event that you buy any goods or services using this Website you will be bound by such terms as are notified by us to you on the invoice that you will be sent once you have confirmed your order as indicated on the Website or on the invoice itself.

9. In the absence of any invoice being sent by us to you, the terms will be as specified within these terms and conditions or those specified on the Website itself concerning the price of the goods, the methods of acceptable payment and the timing of such payments, and the requirement by you to pay such additional carriage and delivery charges as may be specified on the Website.

10. We have no responsibility to supply to you any goods or services as may be advertised for sale or supply on this Website. When you place the order for goods or services, you are making a legal offer to us, which we may or may not decide to accept. A legally binding contract will exist between us when you receive written confirmation from us (by e-mail or otherwise) that confirms your order.

11. In the event of any discrepancy between the terms and conditions specified or highlighted on the Website, and these terms and conditions, and or such terms and conditions as are specified in the invoice, the prevailing terms will be those most favourable to us.

VARIATION

12. No terms agreed between us will be varied unless such a variation has been agreed by us in writing.

CANCELLATION AND RETURNS: GOODS

13. You may return such goods as are supplied by us to you provided: you return the goods to us within 7 days of receipt by you; the goods are returned in their original packaging; the goods are returned at your expense to the return address specified on the invoice or as specified on the Confirmation Order that accompanied the goods; the goods are in no worse a condition than when they were supplied to you
by us; the goods are not of a type specified, or are supplied in circumstances as being, “non-returnable”. If these conditions are met we will refund you for the amount you originally paid for the goods
within 7 days from the date we receive the goods back from you.

CANCELLATION AND RETURNS: SERVICES

14. Our learning courses and accompanying resources are provided solely on the basis that you, as a consumer, have agreed in advance that such services will start before the usual cancellation period expires and that your cancellation rights will end when  performance of such services start, i.e. upon purchasing Fee-Based Services or upon accessing the learning courses or downloading learning respurces respectively. Electronic learning courses and learning resources are therefore exempt from cancellation. You confirm that such requirements as need to be met by us under The Consumer Protection (Distance Selling) Regulations 2000 (S.I. No 2334) have in fact been met.

NON-RETURNABLE GOODS

15. In the following circumstances goods shall be treated as being “non-returnable”: where the goods have been at your request personalised; all audio or video recordings or computer software if the seal has been broken or tampered with in any way; goods which by their nature for hygienic reasons cannot be resold once returned;  newspapers, periodicals and magazines.

NON CANCELLATION OF SPECIFIED SERVICES

16. The order from you to us for the supply of services cannot be cancelled in the following circumstances: where the request for the service required us to incur costs at your request prior to the cancellation period (in which case you will only be refunded for only the difference between the costs we incurred and the payment made by you to us for service); where the supply of the service was for a particular service on a specific date or within a specified period; the service is automatically exempt from cancellation under EU law.

OWNERSHIP OF THE GOODS AND RISKS

17. You will own the goods once they have been paid for and sent by us to you, and you will therefore be responsible for all risks of whatever nature that arise once the goods have been dispatched in good order by us to you. You are advised to take out adequate insurance cover for such eventualities.

RIGHTS OF THIRD PARTIES

18. This agreement is between you and us and not any third party, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates.

PRIVACY AND DATA PROTECTION

19. We agree to be bound by any prevailing law, judgment, directive or Statutory Instrument that imposes upon us restrictions concerning the use in any manner of confidential information supplied by you to us
including credit card or bank details, any user name and or password supplied by you to us, and other details relating to your personal and financial circumstances. Click Here for our Privacy Policy.

20. As a result of accessing this Website a “cookie” has been stored on your web browser that enables us to provide restricted information to third parties. If you wish to remove the cookie or check that the information stored is accurate please refer to the Internet options on your Internet Explorer, Firefox or other such system that serves the same function.

COMMUNICATIONS FROM US TO YOU

21. If you have any queries or concerns relating to this Website or our products or services or these terms and conditions please forward your query to the following email address: 

hello@p-a-c-t.com

Or by letter outlining your concerns and post to: POSITIVE ATTITUDE CHARACTER TRAINING (PACT) COMMUNITY INTEREST COMPANY, REGISTERED ADDRESS; 106 CHARTER AVENUE, ILFORD, IG2 7AD, U.K.

22. If you do not wish to receive unsolicited information about future products or services from us, then please inform us in the manner specified on this Website or email us as indicated above simply stating: UNSUBSCRIBE.

COMMUNICATIONS FROM YOU TO US

23. If this Website facilitates you sending us information, images, comment or data of any nature by email or otherwise which is then displayed on any notice board, open discussion forum or similar communally accessible and interactive site, you must ensure that such material is not defamatory or offensive, untrue, racially offensive or an incitement to racial hatred or otherwise in breach of an individual’s right to privacy or Human Rights or actionable in law in any jurisdiction.

24. In the event that you do post such material on this Website, such consequences that may directly or indirectly follow will be entirely your responsibility and not ours, and you agree to indemnity and hold us harmless from any action or consequences that may arise in such circumstances.

25. In the event that we receive any material from you that in our view (whether reasonable or unreasonable) is potentially actionable or otherwise objectionable, we reserve the right to withdraw the material without notice or reason, and without giving rise to any claim by you against us for so doing.

26. All information that you supply to us under any circumstances shall be to the best of your knowledge and belief, true and accurate, and not misleading in any manner.

HELPFUL ADVICE

27. Please take full responsibility for your own security and do not under any circumstances disclose your bank details, credit card details, your personal user name or password or other such information to any other person unless you are confident that the information will not be misused.

28. Please also ensure that you do not leave your personal computer unattended while it is in operation unless it is safe to do so, and be aware that public forums and chat rooms are often used by people as a means of exploiting others and obtaining personal information about you.

What are cookies and how do they work?

Cookies are small data files which are sent to a user’s computer or mobile phone from a website and are stored on the hard drive of the user’s device. A cookie will typically contain the name of the domain that the cookie has come from, the “lifetime” of the cookie, and a randomly generated unique number or other value. Cookies perform lots of different tasks, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. A website that doesn’t use cookies will think you are a new visitor every time you move to a new page on the site. When you enter your login details and then move to another page, it won’t be able to recognise you and will be unable to keep you logged in,forcing you to re-enter your login details each time.

How to control and delete cookies

P-A-C-T does not use cookies to collect personally identifiable information about you. However, if you wish to block the cookies that are set by our web site, or indeed any other web site, you can do this through your browser settings. See the Help function within your browser for information on how to do this. Alternatively, visit www.aboutcookies.org , which contains comprehensive information on how to do this within a wide variety of browsers. You will also find details here on how to delete cookies. Please be aware that restricting cookies may impact on the functionality of the site.

Like most websites, we use different categories of cookies for a variety of purposes in order to improve your online experience as follows:

1) Essential Cookies

Our ‘Essential Cookies’ are necessary for the operation of the site. We use essential cookies to authenticate users, prevent fraudulent use of user accounts, enable you to move around the website and use features that you have specifically asked for, such as the Shopping Basket within our online shop. These cookies are used while you use our website, for one session and are expired (deleted) at the end of the session when you close your browser. These Cookies make the interaction between you and the website faster and easier, without them the features mentioned above would not function. Accepting these cookies is a condition of using the website, so if you prevent these cookies we can’t guarantee how our website will perform during your visit. Our Strictly necessary cookies can be identified as follows:

2) Functionality Cookies

‘Functionality cookies’ are used to provide services or to remember your settings on the website and help to customise your P-A-C_T web experience. Functionality cookies are, by their very nature, persistent cookies so that we remember your login details and computer when you return to the website. Our Functionality Cookie is optional and can be identified as follows:

3) Performance Cookies

Allow us to recognize and count the number of visitors and see how visitors navigate within the site.We use ‘Performance cookies’ to anonymously gather statistics on which pages are popular on the site, how quickly they perform and to detect any page errors so that we can continue to provide you with a better user experience. We also collect statistics on what browsers were used to access our site content and services as well as which countries the requests are coming from. These cookies don’t collect any information that could identify you. Most performance cookies tend to be session cookies, which are deleted at the end of the browser session. The Performance cookies we use are identified in the table below, together with information as to how you can opt out of receiving them. If you prevent performance cookies we cannot use information from your visit to improve your experience in the future.

4) Third Party Cookies

Google Analytics (Analytics)
Google Analytics uses cookies to help us analyse how our users use our websites and services. You can find out more about this service and how Google uses your data at http://www.google.com/analytics and www.google.com/policies/privacy/partners/

5. Social Networking Sharing Tools

We would like to point out that the P-A-C-T website now carries embedded ‘share’ buttons to enable users of our site to easily share content with their friends through a number of popular social networks such as Twitter. These sites may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and recommend that you check the relevant social network’s website for more information.

Please read this Policy carefully as it explains how we will treat the personal information that you provide to us on the Website.

The information that you provide us will be used for the following:

1) To create a valid username for the purpose of using the Site;

2) So that we may communicate with you and to respond to any enquiry that you might have;

3) Send information to you relating to services, competitions and updates on the Site;

4) So that we may fulfil any contract that we enter into with you relating to the purchase of goods and services;

We will take care to keep your information secure to prevent any unauthorised access to it.

We will not disclose your personal information to any third party unless requested to do so by law or any law enforcement authority.

Please note that we do not store financial payment details for any of our customers.

Links to other Websites

Our Website may contain links to other sites. Please be aware that we are not responsible for the personal data and information policies of these sites. This privacy policy applies solely to information provided to this Site.

Forum

Should you wish to join the Forum on this site and choose to disclose personal information about yourself to other Forum participants, please be aware that you do so at your own risk.

Your right to access the information

You may access the information that P-A-C-T.com holds about you at any time. To do so please email hello@p-a-c-t.com, highlighting the subject as 'Data Protection Request'. We may require you to provide verification of your identity and a payment of an administration fee (currently £10.00) in order to provide you a copy of the information we hold.